To initiate a return/exchange:
- Contact us via email at firstname.lastname@example.org
- Include your name and invoice number (if applicable)
- List the item(s) you wish to return/exchange and the reason for the return/exchange
- A representative will contact you with further instructions
All eligible item(s) must be returned/exchanged with-in 30 days of receiving your item(s).
To be eligible for return/exchange, all items must be in new condition, unwashed as well as free of odor, pet hair and/or signs of wear.
The following items are NOT eligible for return:
- Items from the sale (clearance) category
- Accessories (hats, jewelry, scarves and handbags)
Free Returns are offered for a store credit only:
- Store credit does not expire and will be issued in the form of a gift card
- All others will be subject to a fee for original cost of shipping
- Exchanges will be subject to a fee based on shipping costs
- Upon receiving returned/exchanged item(s), a representative will contact you via email with confirmation of the item(s) receipt and provide a refund status.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in approximately 5-7 business days.
Late or missing refunds:
- If you haven’t received a refund after 7-10 business days, first check with your bank or credit card company.
- If you have already done this and you still have not received your refund, please contact us at email@example.com and will attempt to assist you further.
- To return/exchange your order, mail your order to:
66 Gloria Ann Smith Dr
Brick, New Jersey US 08723
- You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable.
- Please provide proof of shipping with a tracking number when available
Jersey Glam is not responsible for any lost or stolen packages.