· The item I want is no longer listed. Will it be back? I’m very sorry but most likely no. Most vendors we purchase from sell a limited amount.
· How can I see if the item comes in other colors and sizes? Most items have the variations included in each. If you go to our store search and type in a few key words of the product all the items similar will come up.
· Do you sell anywhere else or have a catalog or store? Currently we sell on Poshmark, eBay and jerseyglam.net.
· Do you sell in large quantities or wholesale? No. I’m sorry but we only sell online retail.
· When do you receive new items? We order new merchandise almost weekly. Become a fan of our facebook page (the link is in our store) and view items before we receive and list them!
Order Status (Processing time, shipping, tracking…etc)
· Has my order shipped? When your item is shipped you will receive an email with detailed information regarding your shipping
· How long does it take for order to be shipped out? All orders are shipped within 3 business days from the date of purchase.
· How long do packages take to arrive?
1. USPS First Class Mail (2-5 business days)
2. USPS Priority Mail (2-3 business days)
3. USPS Express Mail (guaranteed in 2 business days – usually arrives in 1 business day)
· How do I track my order? All domestic orders include tracking which you will receive the tracking number in your shipment confirmation email.
· How much is shipping? We offer free shipping on orders over $100. First Class Mail is $8.99. Priority Mail is $12.99 and Express Shipping is $22.99.
· What payment methods does Jersey Glam accept? We accept Paypal and all major credit cards with ShopPay .
· Is the payment method secure? YES! Paypal and ShopPay is one of the most popular online services for payment for companies. We never even see any of your credit card information.
· How do I figure out what size I would be? On our store page is a tab for a size chart located on the bottom left. You can also email us for measurement of the item you are interested in.
· What dept. size do you carry? Most of our clothing is juniors and misses. We occasionally carry Plus size in select styles.
· Do you accept returns? Yes for 30 days. Please contact us first for return confirmation. Just send us an email informing your name, the item you purchased and reason for return and someone will contact you back shortly.
Exchanges: Please contact us first for return confirmation. Just send us an email informing your name, the item you purchased, reason for return and what you would like for the replacement (style/size/color). Someone will contact you back shortly. We will charge you a second time at a lower shipping rate to send the new item again. Please email us before sending the item back to notify us and so we can check and make sure the size you need is in stock and pull it for you.
Contact at: firstname.lastname@example.org
Our return address is:
66 Gloria Ann Smith Dr
Brick, NJ 08723